HOW DOES IT WORK?

1. Assessment of your needs

We will have an initial conversation including a visit to the place to be decluttered. I need to know your desired outcomes. I need to know your time frame. I need to know what the problems are. Room by room we will discuss the personal belongings and household items and how you wish them to be managed. I will take notes and with your permission take photos of the space.

After listening to your needs and wishes, I will outline the approach and sequence of events I would recommend and answer any questions you have. Together we will come to a decision about the best way to proceed.

2. A written outline and quote

I will give you a written outline of our discussion and assessment of your needs, the outcomes you wish to achieve and the time frame for concluding the service. This may be in the form of an email or letter.

You will receive a quote for the hours or number of sessions that the work is expected to take.

You will receive a copy of the Terms and Conditions of Jennifer’s Decluttering Solutions. This together with the report will outline my procedures and protocols for handling your goods and possessions including valuables, when and to whom I report on progress and, of course, areas that my service does not cover. It will discuss what happens if we need to modify the services offered. It may clarify roles and responsibilities for us both including any other people or services that be involved in the decluttering service, to ensure nothing falls through the gaps.

3. Upon acceptance of the quote

Acceptance is generally made by replying to the email the outline and quote. We decide a starting date and the frequency of the service. A small goodwill deposit is made by private clients as outlined in the Terms and Conditions. NGOs and other organisations are generally excluded from this requirement due to their accounting practices.

 

4. During the service

At the end of each session, we debrief face-to-face, by phone or email to assess progress.

Immediate contact will be made if there is something unusual or a problem appears that requires a swift response or decision to be made.

You can be involved in the physical process of decluttering as much or as little as you want, but it is important that you are fully involved in the decision-making.

5. At the conclusion of the service

It is important to me to provide the best service possible. I will provide a summary and ask you for feedback on the outcome.

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